Navigation System Confirm Vehicle Headunit Functionality

INSPECTION PROCEDURE

CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

CONFIRM CELLULAR PHONE SIGNAL

CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

CHECK TOYOTA LINK APP FUNCTION WHEN PAIRED

CHECK DATA APP FUNCTION ON THE HEAD UNIT

RECORD ERROR MESSAGES IF PRESENT

CHECK TOYOTA LINK SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE

RECORD ERROR MESSAGES IF PRESENT

CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

PERFORM TOYOTA LINK RESET PROCEDURE

INSPECTION PROCEDURE

1. Check if the cellular phone is compatible (Refer to http://www.toyota.com.au/).
   

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT:

   It is important to check the cellular phone compatibility charts carefully:

   1. Some apps may only work on cellular phones.
      
   2. Some apps may only work when paired to a vehicle.
      
   3. Some cellular phones do not support all features.
      

1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Toyota Link services.)
   

1. Pair the customer's cellular phone to the vehicle.
   

   Result

   Result	Proceed to
   Cellular phone is not successfully paired.	A
   Cellular phone is successfully paired.	B

1. Check that a known good cellular phone can be paired to the customer's vehicle.
   

   Result

   Result	Proceed to
   Cellular phone is successfully paired.	A
   Cellular phone is not successfully paired.	B

   HINT:

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

1. Proceed to the appropriate step based on the customer concern in the table below.
   

   Result

   Result	Proceed to
   Head unit data apps (e.g. Local Search) do not function properly.	A
   Head unit internet radio apps do not function properly.	B

   HINT:

   This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

1. Make sure that the customer's cellular phone is paired with the vehicle.
   

2. Start the Local Search app on the head unit.
   

3. Check if a search can be made.
   

   Result

   Result	Proceed to
   Head unit data app does not function properly.	A
   Head unit data app functions properly.	B

1. Make sure that a known good cellular phone is paired with the vehicle.
   

2. Start the Local Search app on the head unit.
   

3. Check if a search can be made.
   

   Result

   Result	Proceed to
   Head unit data app functions properly.	A
   Head unit data app does not function properly.	B

   HINT:

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

1. Make sure that the customer's cellular phone is paired with the vehicle.
   

2. Start an internet radio app on the head unit.
   

3. Check that the audio can be heard through the vehicle's speakers.
   

   Result

   Result	Proceed to
   Head unit internet radio app does not function properly.	A
   Head unit internet radio app functions properly.	B

1. Make sure that a known good cellular phone is paired with the vehicle.
   

2. Start an internet radio app on the head unit.
   

3. Check that the audio can be heard through the speakers.
   

   Result

   Result	Proceed to
   Head unit internet radio app does not function properly using a known good cellular phone.	A
   Head unit internet radio app functions properly using known good cellular phone.	B

   HINT:

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

1. Perform Toyota Link reset procedure (Click here).
   

   Result

   Result	Proceed to
   The problem symptom has been repaired.	A
   The problem symptom has not been repaired.	B