Navigation System Confirm Cellular Phone Functionality

INSPECTION PROCEDURE

CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

CONFIRM CELLULAR PHONE SIGNAL

CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

DOWNLOAD TOYOTA LINK APP

CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

RECORD ERROR MESSAGES IF PRESENT

CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)

CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE

CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

RECORD ERROR MESSAGES IF PRESENT

CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

INSPECTION PROCEDURE

1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
   

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT:

   It is important to check the cellular phone compatibility charts carefully:

   1. Some apps may only work on cellular phones.
      
   2. Some apps may only work when paired to a vehicle.
      
   3. Some cellular phones do not support all features.
      

1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Toyota Link services.)
   

1. Turn the cellular phone on.
   

2. Check that the Toyota Link app has been downloaded.
   

   Result

   Result	Proceed to
   Toyota Link app has not been downloaded.	A
   Toyota Link app has been downloaded.	B

1. Download the Toyota Link app.
   

   Result

   Result	Proceed to
   Toyota Link app downloaded successfully.	A
   Toyota Link app was not downloaded successfully.	B

   HINT:

   Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Link app or resetting the customer's cellular phone.

1. Start the Toyota Link app on the customer's cellular phone.
   

2. Sign out of the account (if currently signed in).
   

3. Sign in using the customer's account information.
   

   Result

   Result	Proceed to
   Sign in to app is not successful.	A
   Sign in to app is successful.	B

   HINT:

   The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

1. Start the Toyota Link app on the customer's cellular phone.
   

2. Sign out of the customer's account (if currently signed in).
   

3. Sign in using a known good Toyota Link account (e.g. dealer demo account).
   

   Result

   Result	Proceed to
   Sign in using known good account is successful.	A
   Sign in using known good account is not successful.	B

   HINT:

   1. The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
      
   2. Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.
      
   3. If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com.au or contact Toyota Link customer support for account status verification.
      

1. Start the Toyota Link app on a known good cellular phone.
   

2. Sign out of the account (if currently signed in).
   

3. Sign in using a known good Toyota Link account (e.g. dealer demo account).
   

   Result

   Result	Proceed to
   Sign in to app is successful.	A
   Sign in to app is not successful.	B

   HINT:

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

1. Sign in to the Toyota Link app on the customer's cellular phone.
   

2. Start a search app (e.g. Local Search) within the Toyota Link app.
   

3. Check that a search can be made.
   

   Result

   Result	Proceed to
   App search is successful.	A
   App search is not successful.	B

1. Sign in to the Toyota Link app on a known good cellular phone.
   

2. Start a search app (e.g. Local Search) within the Toyota Link app.
   

3. Check that a search can be made.
   

   Result

   Result	Proceed to
   App search is successful.	A
   App search is not successful.	B

   HINT:

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.