Navigation System Confirm Cellular Phone Functionality

INSPECTION PROCEDURE

CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

CONFIRM CELLULAR PHONE SIGNAL

CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

DOWNLOAD ENTUNE APP

CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

RECORD ERROR MESSAGES IF PRESENT

CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE ACCOUNT (e.g. DEALER DEMO ACCOUNT)

CONFIRM ENTUNE SERVICES ARE AVAILABLE

CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

RECORD ERROR MESSAGES IF PRESENT

CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

INSPECTION PROCEDURE

1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
   

   Result:

   Result	Proceed to
   Cellular phone is compatible	A
   Cellular phone is not compatible	B

   HINT:

   It is important to check the cellular phone compatibility charts carefully:
   1. Some apps may only work on cellular phones.
      
   2. Some apps may only work when paired to a vehicle.
      
   3. Some cellular phones do not support all features.
      

1. A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)
   

1. Turn the cellular phone on.
   

2. Check that the Entune app has been downloaded.
   

   Result:

   Result	Proceed to
   Entune app has been not downloaded	A
   Entune app has been downloaded	B

1. Download the Entune app.
   

   Result:

   Result	Proceed to
   App downloaded successfully	A
   App did not download successfully	B

   HINT:

   Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune app or resetting the customer's cellular phone.

1. Start the Entune app on the customer's cellular phone.
   

2. Sign out of the account (if currently signed in).
   

3. Sign in using the customer's account information.
   

   Result:

   Result	Proceed to
   Sign in to app is not successful	A
   Sign in to app is successful	B

   HINT:

   The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

1. Start the Entune app on the customer's cellular phone.
   

2. Sign out of the customer's account (if currently signed in).
   

3. Sign in using a known good Entune account (e.g. dealer demo account).
   

   Result:

   Result	Proceed to
   Sign in using demo account is successful	A
   Sign in using demo account is not successful	B

   HINT:

   1. The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
      
   2. Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.
      
   3. If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/entune or contact Entune customer support for account status verification.
      

1. Start the Entune app on a known good cellular phone.
   

2. Sign out of the account (if currently signed in).
   

3. Sign in using the dealers demo account information.
   

   Result:

   Condition	Proceed to
   Sign in to app is successful	A
   Sign in to app is not successful	B

   HINT:

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

1. Sign in to the Entune app on the customer's cellular phone.
   

2. Start a search app (e.g. Bing) within the Entune app.
   

3. Check that a search can be made.
   

   Result:

   Result	Proceed to
   App search is successful	A
   App search is not successful	B

1. Sign in to the Entune app on a known good cellular phone.
   

2. Start a search app (e.g. Bing) within the Entune app.
   

3. Check that a search can be made.
   

   Result:

   Result	Proceed to
   App search is successful	A
   App search is not successful	B

   HINT:

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.